FAQ
SHIPPING
We offer the following shipping options for your convenience:
- Within Sweden, Norway, Denmark, and Finland: Shipping costs 39 SEK. Enjoy free shipping on orders over 500 SEK.
- Outside of Scandinavia: Shipping costs 129 SEK. Free shipping on orders over 500 SEK.
If you cannot select your country as an option at checkout, or if you have any other questions about shipping, please feel free to contact us at info@lavendelfabrik.se.
RETURN POLICY
Returns
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.
To start a return, you can contact us at info@lavendelfabrik.se. If your return is accepted, you'll be responsible for shipping the item back - you pay the shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee that we will receive your returned item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If you have any further questions, please don't hesitate to contact us at info@lavendelfabrik.se.
QUALITY
Prints: Our prints are made on fine art Hahnemühle paper, known for its exceptional texture and archival quality. Each print is signed by the artist, Vendela Linder. Limited edition prints are also numbered to ensure their uniqueness and collectibility.
T-shirts: Our t-shirts are printed by Medtryck. We prioritize using organic cotton whenever possible to ensure comfort and sustainability. For more detailed information about each t-shirt, please refer to the specific product descriptions.
If you have any further questions about the quality of our prints or clothing, please don't hesitate to contact us at info@lavendelfabrik.se.
COMISSIONS
Lavendelfabrik is always open to commissions from both individuals and companies. Perhaps you would like a portrait of you and your cat? Or do you need help with illustrations or pattern design? Or are you another creative with an idea for a collaboration?
Please contact me at info@lavendelfabrik.se and let us discuss it further!